Privacy Policy
Last updated: September 5, 2026
Frostee Bites operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient shopping experience (the "Services"). Frostee Bites uses Shopify to provide and operate the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or your household.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details including your name, phone number, email address, billing address, shipping address, and delivery address.
- Transaction information including the products you view, add to your cart, purchase, cancel, or otherwise transact with us, as well as your order history.
- Payment information including payment method, payment confirmation, transaction details, and information necessary to process payments. Payment information may be processed by third-party payment providers.
- Communications with us including information you provide when contacting us through WhatsApp, email, social media, or other customer-support channels.
- Device information including information about your device, browser, IP address, network connection, and other technical identifiers.
- Usage information including information about how you interact with, browse, and use our website.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you place an order, contact us, submit information through our website, or otherwise communicate with us.
- Automatically through the Services including information collected through cookies and similar technologies when you browse or use our website.
- From our service providers when third parties process information on our behalf to provide services such as website hosting, payment processing, delivery, analytics, or customer support.
- From other third parties where permitted and necessary to provide or improve our Services.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
- Provide, Maintain, and Improve the Services. We use your information to process and fulfill orders, process payments, arrange deliveries, provide customer support, respond to inquiries, maintain our website, and improve our products and services.
- Order and Delivery Communications. We use your phone number, email address, and other contact information to confirm orders, provide delivery updates, clarify order or delivery information, and communicate with you regarding your purchase.
- Marketing and Advertising. We may use your information to communicate promotional offers, new products, discounts, and other marketing messages. We may introduce SMS marketing in the future. Where applicable, you may opt out of promotional communications.
- Security and Fraud Prevention. We may use your information to detect, investigate, and prevent fraudulent, unauthorized, illegal, or otherwise harmful activity and to help maintain the security of our Services.
- Communicating With You. We use your personal information to respond to customer-service requests, resolve issues, and maintain our relationship with you.
- Legal Reasons. We may use or disclose your information where necessary to comply with applicable laws, legal processes, governmental requests, or to protect our rights, customers, business, and Services.
How We Disclose Personal Information
We may disclose your personal information to third parties where reasonably necessary to operate our business and provide the Services.
These disclosures may include:
- Shopify and service providers that help us operate our website, process transactions, provide technical services, provide analytics, support customers, or fulfill and deliver orders.
- Payment providers where necessary to process payments made through available payment methods.
- Delivery and logistics providers where necessary to deliver your order.
- Communication and marketing providers where necessary to communicate with you about orders, services, or promotions.
- Third parties when you direct or authorize us to do so, including when you voluntarily use third-party services or communication platforms.
- Legal or regulatory authorities where required by law or necessary to respond to valid legal requests.
- Business transaction parties where necessary in connection with a merger, acquisition, restructuring, sale, or similar business transaction.
We do not sell your personal information as a business practice.
Relationship With Shopify
The Services are hosted and powered by Shopify, which may collect and process personal information relating to your use of our website in order to provide and improve its services.
Information submitted through our website may be transmitted to Shopify and certain service providers used by Shopify or Frostee Bites and may be processed in countries other than Pakistan.
To learn more about how Shopify handles personal information, you can review Shopify's Consumer Privacy Policy:
https://www.shopify.com/legal/privacy
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve the customer experience, and support website functionality.
These technologies may be provided by Shopify or other third-party services used by our store.
Third-Party Websites and Links
Our Services may contain links to websites, platforms, or services operated by third parties.
If you follow a link to a third-party website, that website may have its own privacy policies, terms, and practices. Frostee Bites is not responsible for the privacy or security practices of third-party websites that we do not control.
Children's Data
Our Services are not intended to knowingly collect personal information from children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action where required.
Security and Retention of Your Information
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business records, provide customer support, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include:
- Right to Access: You may request access to personal information we hold about you.
- Right to Correct: You may request correction of inaccurate or incomplete personal information.
- Right to Delete: You may request deletion of personal information, subject to applicable legal and business requirements.
- Managing Communication Preferences: You may opt out of promotional communications where an opt-out option is provided.
Requests may be subject to identity verification and other limitations permitted by applicable law.
Complaints
If you have concerns about how we collect or use your personal information, you may contact us using the information associated with your order or the contact information provided through our official Frostee Bites communication channels.
International Transfers
Because Shopify and certain service providers may operate internationally, your personal information may be stored or processed outside Pakistan.
Where applicable, such transfers may be subject to the privacy, security, and contractual requirements of the relevant service providers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, or applicable legal or regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
Contact
If you have questions about this Privacy Policy or how we handle your personal information, you may contact Frostee Bites through:
Phone / WhatsApp: 0370 4964669
Email: frosteebitespk@gmail.com
Website: frosteebites.pk
Frostee Bites
Karachi, Pakistan