Refund & Exchange Policy

At Frostee Bites, we want every order to arrive correctly and in good condition. Since our products are frozen and perishable, we do not accept returns.

However, we may provide a refund or exchange when an order arrives damaged, melted, incorrect, or when the issue is caused by a mistake on our part.

No Returns

Due to the frozen and perishable nature of our products, Frostee Bites does not accept returns after delivery.

Please do not send any products back unless our team specifically instructs you to do so.

When We Offer a Refund or Exchange

A refund or exchange may be provided when:

  • Popsicles arrive damaged.
  • Popsicles arrive materially melted.
  • The wrong flavour is delivered.
  • The wrong product is delivered.
  • An item is missing from the order.
  • The issue occurred due to an error or mistake by Frostee Bites.

Reporting an Issue

Any issue must be reported immediately upon receiving your order.

To process your claim, you must provide reasonable proof of the issue when requested.

This may include:

  • Clear photos of the affected product.
  • Photos of the packaging.
  • Videos where necessary.
  • Your order number and relevant order details.

We may request additional information where necessary to verify the issue.

Exchanges

Where an issue is verified, Frostee Bites may offer an exchange for the affected product or flavour, subject to product availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where appropriate.

Refunds

Where a refund is approved, the refund will generally relate to the affected product or portion of the order, depending on the nature of the issue.

The final resolution will depend on the circumstances and the evidence provided.

Situations Not Eligible for Refund or Exchange

Refunds or exchanges are not provided for:

  • Change of mind after placing or receiving an order.
  • Disliking or changing your preference for a flavour.
  • Products that were improperly stored after delivery.
  • Issues caused by the customer being unavailable to receive the order.
  • Issues caused by an incorrect or incomplete delivery address provided by the customer.
  • Products that have been opened, consumed, or otherwise handled by the customer where the issue is not attributable to Frostee Bites.

Product Storage

All Frostee Bites popsicles should be placed in a freezer promptly after delivery.

Frostee Bites is not responsible for deterioration caused by improper storage or handling after delivery.

Contact Us

For refund or exchange requests, contact us immediately after receiving your order:

Phone / WhatsApp: 0370 4964669
Email: frosteebitespk@gmail.com

Please include your order number and photographs or videos of the issue where applicable.